Refunds & Returns

If your stickers arrive damaged, defective, or unscannable, contact us within 7 days of receiving them. Send a photo of the issue to hello@findqr.app and we'll ship a free replacement, no questions asked.

US orders ship from inside the United States and should arrive within 7 business days. Israeli orders ship within 3 business days and arrive a day or two later.

If we can't meet that window, we'll email you, and you can either wait or cancel for a full refund — your choice, no reasons needed. If a pack simply never turns up, tell us and we'll send a replacement free.

You can cancel within 14 days of receiving your pack and get your money back, as long as the stickers are unused — that is, still on their backing sheet and not yet applied to anything. Email us and we'll tell you where to send them.

Return postage is on you, and we refund the price of the pack. Once a sticker has been applied to an item, or its code has been claimed to an account, that pack can't be returned — the code is now tied to you and is no use to anyone else.

Haven't received the pack yet? Email us before it ships and we'll cancel and refund in full, postage included.

Israeli customers: this reflects your cancellation right under the Consumer Protection Law for distance sales. Nothing here reduces a right the law gives you.

If we accidentally sent you the wrong quantity or the wrong product, let us know within 7 days. We'll send the correct order at no extra cost and let you keep the original.

If you qualify for a refund:

1. Email us at the address above with your order number
2. We'll confirm within 2 business days
3. Refunds are processed back to the original payment method, and usually appear in your bank/card statement within 5–10 business days

Refunds apply to the physical product (the sticker pack). The digital service (your account, profile, dashboard) is provided free of charge alongside the sticker. If you delete your account but keep your stickers, the stickers will show a “not registered” page when scanned — they're no longer useful, but the purchase wasn't refundable at that point.

For any return or refund question, email us at hello@findqr.app. We aim to respond within 1 business day.